Terms of service

Terms of Service

Last Updated: October 9, 2026

Welcome to Zenviral.

These Terms of Service govern your access to and use of https://zenviral.store, including purchases of cosmetic bags, makeup organizers, and related beauty storage accessories.

By accessing our website or placing an order, you agree to these terms, subject to applicable laws and mandatory consumer rights.

1. General Information

This website is operated by Zenviral.

Throughout these Terms of Service, the words "we," "us," and "our" refer to Zenviral.

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products.

2. Website Use

By using this website, you confirm that you have the legal capacity to make purchases or have appropriate parental or guardian consent where required.

You agree not to use our website for unlawful, fraudulent, or unauthorized activities.

Any attempt to interfere with website security, payment systems, or other customers' shopping experiences is prohibited.

3. Products and Descriptions

Zenviral specializes in cosmetic bags, makeup organizers, and practical beauty storage accessories.

We make reasonable efforts to provide accurate product information, including descriptions, photographs, dimensions, colors, features, and prices.

Actual product colors may vary slightly because of lighting conditions and individual display settings.

Customers are encouraged to review product dimensions, storage features, and descriptions before completing a purchase.

We reserve the right to update product listings, discontinue items, or modify our collection, subject to applicable law.

4. Pricing and Payments

All product prices are displayed on our website.

Applicable taxes and any additional charges will be disclosed during checkout before payment confirmation.

We reserve the right to correct genuine pricing or listing errors in accordance with applicable consumer laws.

Payments are processed through the payment methods available at checkout.

5. Order Confirmation and Acceptance

After placing an order, customers may receive an automated confirmation email.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

We may decline or cancel orders for legitimate reasons, including product unavailability, suspected fraud, payment verification issues, or inaccurate order information.

Any payment collected for a canceled order will be refunded.

6. Shipping and Delivery

Zenviral provides free worldwide shipping on all orders.

Our estimated delivery time is 7–10 days, although actual delivery may vary because of customs clearance, carrier operations, destination, and unforeseen circumstances.

Please review our Shipping Policy for further details.

7. Returns and Refunds

We offer free 30-day returns for eligible purchases.

Customers must contact our support team to request return instructions.

Approved refunds are issued to the original payment method.

Additional information is available in our Return & Refund Policy.

8. Customer Responsibilities

Customers are responsible for providing accurate billing, shipping, and contact information.

Please verify your delivery address before submitting an order.

If you discover an error, contact us promptly so we can attempt to resolve it before shipment.

9. Intellectual Property

All original content owned by Zenviral, including branding, website design, graphics, product descriptions, and other proprietary materials, is protected by applicable intellectual property laws.

Unauthorized reproduction, modification, distribution, or commercial use of protected materials is prohibited without prior written permission.

Third-party trademarks and other intellectual property remain the property of their respective owners.

10. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, and other business functions.

These services may be subject to their own terms and privacy policies.

Zenviral is not responsible for independently operated third-party websites beyond the extent required by applicable law.

11. Prohibited Conduct

Customers and visitors must not:

Submit fraudulent orders or false information.
Attempt unauthorized access to our systems.
Distribute malicious software.
Infringe intellectual property rights.
Interfere with website functionality.
Use our services in violation of applicable laws.

We reserve the right to restrict access where reasonably necessary to prevent misuse.

12. Limitation of Liability

We strive to provide accurate product information and reliable online services.

However, technical interruptions, third-party service disruptions, and unforeseen events may occasionally occur.

To the extent permitted by applicable law, Zenviral is not liable for indirect or consequential losses resulting from website use.

Nothing in these terms excludes liability or customer remedies that cannot legally be excluded.

13. Privacy and Data Protection

We handle customer information in accordance with our published Privacy Policy and applicable privacy laws.

Personal information may be processed by Shopify and authorized service providers for order fulfillment, payment processing, delivery, and customer support.

14. Changes to These Terms

Zenviral may update these Terms of Service to reflect changes in our operations, legal requirements, or website functionality.

Updated terms will be published on this page with a revised date.

Changes will not retroactively remove rights protected by applicable law.

15. Governing Law

These terms are governed by the applicable laws of British Columbia and Canada, subject to mandatory consumer protections and other applicable laws in customers' jurisdictions.